9abon · Data & Privacy

Privacy Policy

This Privacy Policy explains how 9abon collects, uses, stores, shares, and protects the personal information of users of the 9abon platform. It applies to all registered Filipino players and visitors to 9abon.app. By using our platform, you consent to the data practices described in this document.

Effective: 1 January 2026 Jurisdiction: Philippines Language: English NPC Compliant
Identity Data Contact Data Financial Data Gameplay Data Device & IP Data KYC Documents
Contents
01 Who We Are 02 Data We Collect 03 How We Collect Data 04 How We Use Your Data 05 Legal Basis 06 Data Sharing 07 Data Retention 08 Security Measures 09 Cookies & Tracking 10 Your Rights 11 Children's Privacy 12 Cross-Border Transfers 13 Policy Updates 14 Contact & DPO
Section 01

Who We Are

9abon ("we," "us," "our") operates the online gaming platform accessible at 9abon.app, providing slots, live casino, sports betting, bingo, and related entertainment services to Filipino players. 9abon acts as the data controller in respect of the personal information collected through the platform and is responsible for ensuring that your data is processed lawfully, fairly, and transparently in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

This Privacy Policy applies to all users of the 9abon platform, including registered account holders, visitors who browse the platform without registering, and any individual whose personal data we process in connection with the provision of our services. References to "you" and "your" throughout this document refer to any such individual.

Regulatory Context: 9abon processes personal data in compliance with Republic Act No. 10173 (Data Privacy Act of 2012), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines. PAGCOR compliance obligations may also require the processing of personal data for anti-money laundering (AML) and know-your-customer (KYC) purposes.
Section 02

Personal Data We Collect

9abon collects and processes the following categories of personal data in connection with your use of our platform:

Category Examples Purpose
Identity Data Full legal name, date of birth, gender, government ID number (PhilSys, passport, UMID, SSS/GSIS, driver's license) Account registration, age verification, KYC compliance
Contact Data Philippine mobile number (+63 format), email address, residential address Account communication, OTP delivery, support, withdrawal notifications
Financial Data GCash account number, Maya account details, bank account details (BPI, BDO, Metrobank), transaction history, deposit and withdrawal records Payment processing, AML monitoring, withdrawal verification
Gameplay Data Game sessions, wager amounts, game outcomes, bonus usage, session duration, VIP tier progression Platform operation, responsible gaming monitoring, personalization
Device & Technical Data IP address, browser type and version, device type and operating system, screen resolution, time zone, referral URL Security, fraud detection, platform optimization
KYC Documents Photographs of government-issued ID, selfie verification images, proof of payment method (GCash screenshot, bank statement) Identity verification, regulatory compliance, withdrawal authorization
Communications Data Support chat transcripts, email correspondence, feedback submissions Customer service, dispute resolution, quality assurance
Responsible Gaming Data Deposit limit settings, self-exclusion status, session alert preferences, loss limit configurations Responsible gaming tool operation, regulatory compliance

9abon does not collect or process special categories of personal data (as defined under the Data Privacy Act) unless strictly required by applicable law or compelled by regulatory authority. We do not collect sensitive personal information beyond what is reasonably necessary for the purposes stated in this policy.

Section 03

How We Collect Your Data

9abon collects personal data through the following means:

3.1 Direct Collection

We collect data that you provide directly to us when you register an account, complete KYC verification, submit a deposit or withdrawal request, contact customer support, respond to a promotion, or interact with any feature of the 9abon platform that requires you to submit information.

3.2 Automated Collection

When you access the 9abon platform, we automatically collect certain technical and behavioral data through cookies, web beacons, log files, and similar tracking technologies. This includes your IP address, device identifiers, session data, browser fingerprint, and gameplay event logs. This data is collected for security, fraud prevention, platform optimization, and responsible gaming purposes.

3.3 Third-Party Sources

We may receive personal data about you from third-party payment processors (such as GCash, Maya, BPI, and BDO) in the course of processing your deposits and withdrawals. We may also receive identity verification data from licensed KYC service providers engaged to assist with our age and identity verification obligations. Any data received from third parties is handled in accordance with this Privacy Policy and applicable data sharing agreements.

3.4 Inferred Data

We may derive inferences from the data we collect — for example, determining your preferred game categories based on your gameplay history or assessing your responsible gaming risk profile based on deposit frequency and session duration. These inferences are used solely to improve your experience and to fulfill our responsible gaming obligations. They are not shared externally without your consent.

Section 04

How We Use Your Personal Data

9abon uses the personal data we collect for the following purposes:

  • Account Management: To create, maintain, and manage your 9abon account, including verifying your identity, processing your login credentials, and communicating account-related updates.
  • Service Delivery: To operate the gaming platform, process wagers, record game outcomes, and deliver the core gaming services available on 9abon.
  • Payment Processing: To process GCash, Maya, and bank transfer deposits and withdrawals, verify source of funds, and maintain accurate transaction records.
  • KYC and Age Verification: To verify that you meet the 21+ minimum age requirement mandated by PAGCOR and to confirm your identity before processing withdrawal requests or unlocking certain platform features.
  • Regulatory Compliance and AML: To fulfill our obligations under applicable Philippine law, including anti-money laundering (AML) reporting requirements, PAGCOR licensing conditions, and National Privacy Commission (NPC) regulations.
  • Responsible Gaming: To monitor gameplay patterns for signs of problematic behavior, to enforce deposit limits and self-exclusion settings you have activated, and to deliver session time reminders and loss alerts.
  • Security and Fraud Prevention: To detect and prevent unauthorized account access, fraudulent transactions, bonus abuse, multi-accounting, and other prohibited conduct as defined in our Terms & Conditions.
  • Customer Support: To respond to your enquiries, process complaints, and resolve disputes in connection with your 9abon account or any gaming transaction.
  • Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have provided consent or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time.
  • Platform Improvement: To analyze usage patterns, identify technical issues, and improve the design and performance of the 9abon platform for all users.
Section 05

Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, 9abon processes your personal data on the following legal bases:

  • Contractual Necessity: Processing is necessary to perform our obligations under the agreement between you and 9abon, including account registration, payment processing, and the delivery of gaming services.
  • Legal Obligation: Processing is required to comply with applicable Philippine laws, including PAGCOR licensing requirements, the Anti-Money Laundering Act (AMLA), and Republic Act No. 10173.
  • Legitimate Interests: Processing is necessary for purposes of fraud prevention, platform security, responsible gaming monitoring, and the improvement of our services — where such interests are not overridden by your fundamental rights and freedoms.
  • Consent: For marketing communications and certain optional data processing activities, we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.
Section 06

Data Sharing & Disclosure

9abon does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this policy:

6.1 Payment Service Providers

We share financial and identity data with GCash, Maya (PayMaya), BPI, BDO, Metrobank, and other payment processors solely for the purpose of processing your deposits and withdrawals. These providers operate under their own privacy policies and are subject to applicable Philippine financial data protection regulations.

6.2 KYC and Identity Verification Services

We engage licensed third-party KYC service providers to assist with age and identity verification. Only the data strictly necessary for verification purposes is shared, and these providers are bound by contractual data processing obligations consistent with this policy.

6.3 Game Providers

To facilitate gameplay, certain technical data including your account identifier, wager amounts, and session data may be transmitted to licensed game providers such as Evolution Gaming, PG Soft, JILI, and Pragmatic Play. These providers receive only what is technically required to operate the game session and are contractually prohibited from using this data for any independent purpose.

6.4 Regulatory and Law Enforcement Authorities

9abon may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, law enforcement agencies, and courts as required by applicable Philippine law, valid legal process, or regulatory investigation. We will endeavor to notify you of such disclosure where legally permissible to do so.

6.5 Corporate Transactions

In the event of a merger, acquisition, or sale of all or substantially all of the assets of 9abon, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to data processing that result from it.

No Sale of Data: 9abon does not sell, rent, or lease your personal data to any third party for commercial purposes. Any sharing of personal data is strictly limited to what is necessary to operate the platform, comply with the law, or protect the security of users and the platform.
Section 07

Data Retention

9abon retains personal data for as long as necessary to fulfill the purposes for which it was collected, to comply with applicable legal and regulatory obligations, and to resolve disputes and enforce our agreements. The following general retention periods apply:

  • Account Data: Retained for the duration of your active account, plus a minimum of five (5) years following account closure, in compliance with PAGCOR requirements and applicable AML laws.
  • Transaction and Financial Records: Retained for a minimum of five (5) years from the date of each transaction, in accordance with BSP and AMLC regulations applicable to financial record-keeping.
  • KYC Documents: Retained for the duration of your account relationship, plus five (5) years following account closure. Extended retention may be required where a regulatory investigation is ongoing.
  • Gameplay Logs: Retained for a minimum of three (3) years, used for dispute resolution, responsible gaming monitoring, and regulatory reporting.
  • Support Communications: Retained for two (2) years from the date of resolution, for quality assurance and dispute reference purposes.
  • Marketing Consent Records: Retained for the duration of your marketing consent, plus three (3) years to demonstrate compliance with consent obligations.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized such that it can no longer be attributed to any identifiable individual. Where anonymization is not technically feasible within standard operations, data will be securely destroyed using industry-standard methods.

Section 08

Security Measures

9abon implements technical, organizational, and administrative security measures designed to protect your personal data from unauthorized access, disclosure, alteration, and destruction. These measures include:

  • Encryption: All data transmitted between your browser and 9abon servers is encrypted using 256-bit SSL/TLS protocols. Stored sensitive data including passwords and financial details is encrypted at rest using industry-standard cryptographic methods.
  • Access Controls: Access to personal data within 9abon's internal systems is restricted to authorized personnel on a need-to-know basis. All staff with access to personal data are bound by confidentiality obligations.
  • Authentication Controls: User accounts are protected by password hashing (salted cryptographic hash functions) and optional two-factor authentication via SMS OTP to your registered Philippine mobile number.
  • Login Security: Repeated failed login attempts trigger automatic account lockouts and security alerts to the account owner. Suspicious login patterns trigger additional verification requirements.
  • Penetration Testing and Security Audits: 9abon conducts periodic security assessments to identify and remediate vulnerabilities in platform infrastructure and data handling processes.
  • Incident Response: 9abon maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, 9abon will notify the National Privacy Commission within 72 hours and affected users without undue delay, in accordance with NPC Circular 16-03.

While 9abon implements robust security measures, no digital platform can guarantee absolute security against all threats. You are responsible for maintaining the security of your own account credentials and for promptly notifying 9abon if you suspect unauthorized access to your account.

Section 09

Cookies & Tracking Technologies

9abon uses cookies and similar tracking technologies to operate the platform effectively, maintain your session state, detect fraud, and analyze platform usage. The following categories of cookies are used:

  • Essential Cookies: Strictly necessary for the platform to function. These include session cookies that maintain your logged-in state and security cookies that help detect and prevent fraudulent access. These cannot be disabled without affecting core platform functionality.
  • Functional Cookies: Remember your preferences such as language settings and responsible gaming configurations to improve your experience across sessions.
  • Analytics Cookies: Collect anonymized or aggregated data about how users navigate and interact with the 9abon platform to help us identify performance issues and improvement opportunities. No personally identifiable information is transmitted through analytics cookies.
  • Security Cookies: Used as part of fraud detection and bot prevention systems to distinguish legitimate user sessions from automated or malicious access patterns.

You may configure your browser to block or delete cookies. Note that disabling essential cookies will impair your ability to log in and use core platform features. 9abon does not use advertising or retargeting cookies that track your activity across third-party websites.

Section 10

Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 9abon. These rights are exercisable by contacting our Data Protection Officer at [email protected]:

Section 11

Children's Privacy

The 9abon platform is strictly for individuals aged 21 years and above, as mandated by PAGCOR regulations governing online gaming in the Philippines. 9abon does not knowingly collect, store, or process personal data from any person under the age of 21.

Account registration requires completion of KYC identity verification, which includes documentary proof of age. Any account identified as belonging to an individual under 21 will be closed immediately, the account balance will be returned to the depositing payment method, and any associated personal data will be deleted in accordance with our data retention obligations.

If you believe that a minor has accessed or registered on the 9abon platform, please notify us immediately at [email protected] so that we may take appropriate action without delay.

Section 12

Cross-Border Data Transfers

Certain personal data processed by 9abon may be transferred to or accessed from servers, systems, or personnel located outside the Philippines, in connection with services provided by game providers, payment processors, or technology infrastructure partners. Any such cross-border transfer of personal data will be conducted only where:

  • The destination country provides an adequate level of data protection as determined by the National Privacy Commission; or
  • 9abon has implemented appropriate safeguards including contractual data processing agreements that impose data protection obligations on the receiving party consistent with Philippine law; or
  • The transfer is necessary to perform our contractual obligations to you, such as processing a GCash transaction or delivering a live casino game stream.

By using the 9abon platform and accepting this Privacy Policy, you acknowledge and consent to the cross-border transfer of your personal data under the conditions described in this section. 9abon will not transfer your personal data internationally beyond what is operationally necessary to deliver our services.

Section 13

Updates to This Privacy Policy

9abon reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, regulatory requirements, or platform operations. The effective date of the current version is displayed at the top of this document.

Where material changes are made to this policy that affect how we use your personal data, 9abon will provide notice through a platform notification, email to your registered address, or SMS to your registered Philippine mobile number, prior to the changes taking effect. Non-material clarifications or corrections may be made without specific notice.

Your continued use of the 9abon platform following the effective date of any revised Privacy Policy constitutes your acceptance of the revised data practices described therein. If you do not agree with the revised policy, you must cease using the platform and may request account closure through our standard support channel.

Section 14

Contact Us & Data Protection Officer

9abon has designated a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. If you wish to exercise your privacy rights, submit a data subject access request, raise a concern about our data processing practices, or report a suspected data breach involving your personal data, please contact us using the details below:

9abon Data Protection Officer
Email: [email protected]
Subject line: "Privacy Request — [Your Account Username]"
Response time: within 15 business days for standard data subject requests; within 72 hours for urgent data security matters.

If you are not satisfied with 9abon's response to a privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. The NPC's complaint and enforcement procedures are available through their official government portal. 9abon cooperates fully with NPC investigations and will not retaliate against any user who exercises their rights under the Data Privacy Act.

Section 10 — Expanded

Your Rights Under the Data Privacy Act

The Philippine Data Privacy Act of 2012 grants you the following rights in relation to your personal data held by 9abon. Each right is explained below — tap to expand.

Right to Be Informed +
You have the right to be informed that your personal data is being collected and processed by 9abon, of the purposes for which it is being processed, and of your rights in relation to that data. This Privacy Policy is the primary means by which 9abon fulfills its obligation to inform data subjects. Supplementary notices may be provided at the point of data collection where appropriate.
Right of Access +
You have the right to request a copy of the personal data that 9abon holds about you, information about how it is being used, and details of any third parties to whom it has been disclosed. To submit a data access request, contact our DPO at [email protected] with the subject line "Data Access Request." We will respond within 15 business days. There is no charge for a first data access request within any 12-month period.
Right to Rectification +
You have the right to request that inaccurate or incomplete personal data held by 9abon be corrected or updated. You may update certain account details (such as your contact information) directly through your account settings. For corrections to KYC or identity data, please contact our support team and provide appropriate documentary evidence of the correct information.
Right to Erasure +
You have the right to request the deletion or removal of personal data where there is no compelling reason for its continued processing. This right is not absolute — 9abon may be required to retain certain data to comply with legal obligations (such as PAGCOR and AMLC record-keeping requirements) or to establish, exercise, or defend legal claims. Where erasure is granted, data will be securely deleted or anonymized. Note that requesting erasure will require account closure.
Right to Data Portability +
Where 9abon processes your personal data on the basis of your consent or to fulfill a contract with you, and that processing is carried out by automated means, you have the right to receive a structured, commonly used, and machine-readable copy of your personal data. This allows you to transfer your data to another service provider where technically feasible. Portability requests can be submitted to [email protected].
Right to Object +
You have the right to object to the processing of your personal data where 9abon relies on legitimate interests as the legal basis for processing. You also have an absolute right to object to the use of your personal data for direct marketing purposes at any time. Objections to marketing can be exercised by following the unsubscribe instructions in any marketing communication, or by contacting [email protected].
Right to File a Complaint with the NPC +
If you believe that 9abon has violated your rights under the Data Privacy Act of 2012 and are not satisfied with our response to your concern, you have the right to file a complaint with the National Privacy Commission of the Philippines. The NPC has jurisdiction over data privacy violations involving personal information controllers operating in the Philippines. 9abon will cooperate fully with any NPC investigation and will not take any adverse action against a user for exercising this right.

Our Commitments

How 9abon Protects Your Privacy

No Data Selling

9abon never sells, rents, or licenses your personal data to third parties for commercial purposes. Your information is shared only with service providers that are contractually bound to handle it securely and exclusively for the purpose of delivering 9abon's services to you.

256-bit SSL Encryption

Every data transmission between your browser and 9abon — login credentials, deposit requests, KYC document uploads — is encrypted using 256-bit SSL/TLS. Sensitive stored data is encrypted at rest. Your GCash details and personal identification data are never stored in plaintext on our servers.

Data Privacy Act Compliance

9abon operates in compliance with the Philippine Data Privacy Act of 2012 (RA 10173) and the issuances of the National Privacy Commission. A designated Data Protection Officer oversees our data handling practices, responds to data subject requests, and manages our incident response obligations under NPC Circular 16-03.

Purpose Limitation

9abon collects only the personal data necessary for the specific, legitimate purposes described in this policy. Your data is not used for purposes incompatible with those for which it was collected. When a purpose no longer applies, the relevant data is deleted or anonymized in line with our documented retention schedule.

Breach Notification

In the event of a personal data breach that poses a risk to your rights and freedoms, 9abon will notify the National Privacy Commission within 72 hours and notify affected users without undue delay. Our incident response procedure documents the steps we take to contain breaches and prevent recurrence, in compliance with NPC reporting requirements.

Your Controls

9abon gives you meaningful control over your data. You can update your contact details from your account dashboard, manage your marketing consent, access or correct your personal data by contacting our DPO, and request account closure and data deletion at any time — subject to our legal record-keeping obligations under PAGCOR and AMLC regulations.

Your Privacy Is Protected

Play at 9abon With Confidence

9abon is built on a foundation of transparency — in our games, in our payments, and in how we handle your personal data. Every Filipino player on the platform deserves to know exactly how their information is used and what rights they have.

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⚠   9abon is strictly for players aged 21 and above.  |  Online gaming involves real financial risk. Play responsibly.  |  Your data is protected under the Philippine Data Privacy Act of 2012.